Automotive Service Advisor | Heritage Mazda Towson

MileOne Autogroup; Towson (MD); On-site; USD 31,000 - 80,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

NextMile Scholarship Program

Employee Assistance Program

Job summary

Heritage Mazda Towson, part of MileOne Autogroup, is seeking an experienced Automotive Service Advisor/Service Writer to join a busy Service Department. You will greet customers, discuss service needs, and coordinate appointments and estimates.

The role emphasizes customer communication, handling warranty specifications, and resolving concerns within a supportive team environment at a large regional auto group in Towson, MD.

Qualifications

• Prior experience in automotive service writing, preferred.
• Working knowledge of basic car functions, characteristics, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills.

Responsibilities

• Provide customer service to include vehicle service care and manufacturer’s warranty specifications.
• Schedule and manage service appointments and service estimates.
• Address and resolve customer complaints.

Skills

Service writing experience

Car knowledge

Reading & interpreting documents

MS Office basics

Tools

MS Office

Internet proficiency

Job description

Job Description Heritage Mazda Towson is looking for an experienced, energetic Automotive Service Advisor/Service Writer to join our busy Service Department.

Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Experience Everything MileOne has to Offer

• Competitive compensation with unlimited earning potentialmathematical
• Great opportunities for career advancement
• Positive, success-driven work environment
• Training and mentoring opportunities

Service Advisor Responsibilities

• Provide customer service to include vehicle service care and manufacturer’s warranty specifications
• Schedule and manage service appointments and service estimates
• Address and resolve customer complaints

Service Advisor Qualifications

• Prior experience in automotive service writing, preferred
• Working knowledge of basic car functions, characteristics, and operations
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

MileOne Employee Advantage

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.

MileOne Autogroup

MileOne Autogroup is an equal opportunity employer and maintains a drug-free work environment.

HEGE123 Service Salary Range $31,200.00 - $80,000.00

About the Company

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland.

MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.