Automotive Service Advisor: Guide Repairs & Loyalty

AutoNation; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401k matching

Health/Dental/Vision insurance

Associate discounts on vehicles and服务

YouDecide deals

DRVPNK charity initiatives

Job summary

AutoNation in Houston is seeking a Service Advisor to bridge customers and service technicians, explaining repairs in simple terms and identifying up-sell opportunities to keep drivers safe. In our state-of-the-art service departments you’ll set appointments, greet customers, estimate costs and times, and maintain transparent communication with the customer and the shop.

Join a nationwide team dedicated to customer loyalty, high service standards, and a culture that values teamwork, innovation,

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication

Technology proficient

Interpersonal skills

Education

High school diploma

Tools

CRM software

Diagnostic tools familiarity

Job description

AutoNation in Houston is seeking a Service Advisor to bridge customers and service technicians, explaining repairs in simple terms and identifying up-sell opportunities to keep drivers safe. In our state-of-the-art service departments you’ll set appointments, greet customers, estimate costs and times, and maintain transparent communication with the customer and the shop.

Join a nationwide team dedicated to customer loyalty, high service standards, and a culture that values teamwork, innovation,