Automotive Service Advisor — Growth, Training & Rewards

Sonic Automotive; Clearwater (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSAs and 401k plans

Paid time off (PTO)

Job summary

Clearwater Toyota, part of the Sonic Automotive family, seeks a Service Advisor to greet customers, collect vehicle data, and deliver complete, accurate cost estimates for labor and parts. You will monitor repair progress, notify customers of changes, and explain time and cost requirements in detail.

We emphasize customer satisfaction, adherence to safety standards, and regulatory compliance. A high school diploma is required, ASE certification preferred, and valid US work authorization is

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties in a safe manner.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day and informs customers of changes.
• Advises customers on care of their cars and maintenance per manufacturers’ specifications.
• Maintains a dealership-prescribed standard for hours per customer repair order written.
• Understands and follows federal, state and local regulations regarding disposal of hazardous wastes.
• Follows all company safety policies and reports accidents.

Skills

Two years of dealership experience

Excellent communication

Reading comprehension

Professional appearance

Customer service

Ability to work in USA

Education

High school diploma or equivalent

Job description

Clearwater Toyota, part of the Sonic Automotive family, seeks a Service Advisor to greet customers, collect vehicle data, and deliver complete, accurate cost estimates for labor and parts. You will monitor repair progress, notify customers of changes, and explain time and cost requirements in detail.

We emphasize customer satisfaction, adherence to safety standards, and regulatory compliance. A high school diploma is required, ASE certification preferred, and valid US work authorization is