Service Advisor - Clearwater Toyota

Sonic Automotive; Clearwater (FL); On-site; USD 50,000 - 150,000; Full time

Job summary

Clearwater Toyota, a Sonic Automotive family dealership, is seeking service department team members to schedule service appointments and collect vehicle data. You will greet customers and provide accurate cost estimates for labor and parts, establishing promised times and tracking repair progress.

Test drives may be required and clear communication with customers is essential. Maintain a high CSI rating, advise on manufacturer-maintained care, and contribute to a positive customer experience in

Qualifications

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides complete and accurate written cost estimates for labor and parts.
• Maintains progress updates and communicates changes to customers.
• Tests drives the vehicle or assigns to a test technician as needed.
• Supports maintaining Customer Satisfaction Index at or above manufacturer/branch averages.
• Advises customers on vehicle maintenance per manufacturer specifications.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding changes and obtains authorization for additional work.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain CSI rating at least comparable to manufacturer/branch average.
• Advise customers on care and maintenance per manufacturer specs.

Job description

• Compensation: USD 50,000 - USD 150,000 - yearly

Company Description

At Clearwater Toyota,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.