Service Advisor - Clearwater Toyota

Sonic Automotive; Clearwater (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSAs and 401k plans

Paid time off (PTO)

Job summary

Clearwater Toyota, part of the Sonic Automotive family, seeks a Service Advisor to greet customers, collect vehicle data, and deliver complete, accurate cost estimates for labor and parts. You will monitor repair progress, notify customers of changes, and explain time and cost requirements in detail.

We emphasize customer satisfaction, adherence to safety standards, and regulatory compliance. A high school diploma is required, ASE certification preferred, and valid US work authorization is

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties in a safe manner.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day and informs customers of changes.
• Advises customers on care of their cars and maintenance per manufacturers’ specifications.
• Maintains a dealership-prescribed standard for hours per customer repair order written.
• Understands and follows federal, state and local regulations regarding disposal of hazardous wastes.
• Follows all company safety policies and reports accidents.

Skills

Two years of dealership experience

Excellent communication

Reading comprehension

Professional appearance

Customer service

Ability to work in USA

Education

High school diploma or equivalent

Job description

Company Description

At Clearwater Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.


• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).


• We are committed to developing and promoting within the company.


• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.


• We encourage peer to peer teamwork and recognition.


• Special benefits to purchasing and leasing a car.


• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.


• Greets customers in a timely, friendly manner.


• Provides a complete and accurate written cost estimate for labor and parts. Establishes \"promised time\".


• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.


• Test-drive the vehicle or refer to the test technician as necessary.


• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.


• Maintains a dealership-prescribed standard for “hours per customer repair order written.”


• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.


• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.


• Ability to read and comprehend instructions and information.


• Two years of experience in a dealership position.


• General knowledge of vehicle mechanical operations.


• ASE certification preferred.


• Sales experience preferred.


• Professional personal appearance.


• Excellent oral and written communication skills.


• All applicants must be authorized to work in the USA


• All applicants must perform duties and responsibilities in a safe manner


• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.