Service Advisor at Audi Tampa

Rountreemooreford; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

Audi of Tampa is seeking Experienced Service Advisors to join a fast‑growing team. We offer a team environment, competitive pay, and benefits with opportunities for growth and advancement in automotive retail.

Responsibilities include greeting customers, scheduling and coordinating repairs, and upselling services. The role emphasizes integrity, transparency, professionalism, and teamwork in delivering exceptional customer experiences.

Qualifications

• Strong customer-service orientation.
• Excellent communication with customers and team.
• Ability to identify service needs and upsell where appropriate.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Answers the phone (can communicate with customers via phone, text and email).
• Communicates effectively with customer about status of work.
• Provides excellent customer service by listening to inquiries, resolving concerns and selling additional services when appropriate.
• Estimates cost and completion time; coordinates repair activities to ensure first-time right workmanship.
• Obtains customer approvals on repair orders and ensures pricing accuracy.
• Delivers vehicles in perfect condition and meets or exceeds OEM customer satisfaction targets.

Skills

Customer service

Communication

Sales

Job description

Audi of Tampa is a part of the fast-growing Morgan Auto Group,a Florida leader in automotive retail. We are looking to add Experienced Service Advisorto our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Answers the phone (can communicate with customers via, phone, text and email).
• Communicates effectively with customer about status of work.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

EOE/DFWP

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Equal Opportunity Employer
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