Automotive Service Advisor | Path to Service Manager

The Hertrich Family of Automobile Dealerships; Milford (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

Short- and Long-Term Disability

Paid vacation and holidays

401(k) with employer match

Employee vehicle purchase discounts

Job summary

The Hertrich Family of Automobile Dealerships is seeking an experienced Automotive Service Advisor to join their team. This full-time position offers growth opportunities, competitive salary, and a supportive culture.

The ideal candidate has 2-3 years of experience in automotive service and strong customer service skills. Responsibilities include managing service calls, coordinating repair orders, and ensuring high-quality service delivery.

Qualifications

• 2-3 years' experience as an Automotive Service Advisor or 1+ year as an Assistant Service Manager.
• Proven customer service and sales/up-selling skills.
• Strong communication, organization, and follow-through.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.

Skills

Customer service

Sales/up-selling

Communication

Organization

Computer skills

Education

High School Diploma or GED

Job description

The Hertrich Family of Automobile Dealerships is seeking an experienced Automotive Service Advisor to join their team. This full-time position offers growth opportunities, competitive salary, and a supportive culture.

The ideal candidate has 2-3 years of experience in automotive service and strong customer service skills. Responsibilities include managing service calls, coordinating repair orders, and ensuring high-quality service delivery.