Senior Service Advisor — Growth & Training

Hennessympg; Woodstock (GA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Top-notch facilities

Paid training and certifications

Unlimited career growth opportunities

Full range benefits

401(k) with matching contributions

Job summary

Hennessy Honda of Woodstock is seeking an Experienced Service Advisor to join the service department and serve as the liaison between customers and technicians to ensure an excellent experience.

You will greet customers, perform a vehicle walk-around, document problems, prepare repair orders, explain estimates, verify coverage, and maintain accurate vehicle records while communicating with technicians and parts staff.

Qualifications

• 2+ years of automotive service advisor experience.
• Honda and/or Acura experience preferred.
• Must submit to a background and drug screen.
• Maintain a valid Georgia driver's license with an acceptable driving record.
• Excellent oral and written communication skills.
• Prior experience in the automotive industry is strongly preferred.
• Exceptional customer service.
• High level of detail orientation and accuracy.
• Proven experience working within a team environment.

Responsibilities

• Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
• Acknowledge automotive problems and services needed by listening to the customer’s description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly.
• Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer’s approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
• Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
• Develop estimates by costing materials, supplies and labor; calculate customer’s payment, including deductibles.
• Maintain vehicle records by recording service and repairs.
• Update job and product knowledge as required by Hennessy or the manufacturer.
• Communicate professionally and provide updates on customer repairs as needed to technicians and the parts department.

Job description

Hennessy Honda of Woodstock is seeking an Experienced Service Advisor to join the service department and serve as the liaison between customers and technicians to ensure an excellent experience.

You will greet customers, perform a vehicle walk-around, document problems, prepare repair orders, explain estimates, verify coverage, and maintain accurate vehicle records while communicating with technicians and parts staff.