Auto Service Advisor – Growth, Tech-Savvy, Bonus Potential

Napleton Illinois; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Discounts on products, services and 0

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's River Oaks KIA to serve as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

The role involves writing repair orders, explaining costs and timelines, and coordinating with technicians to ensure timely completion. A retention bonus may apply, and a comprehensive benefits package is offered.

Qualifications

• Exceptional customer service skills required.
• Tech-savvy and able to learn/operate dealership technology.

Responsibilities

• Work with customers to identify vehicle maintenance needs and provide clear repair guidance.
• Write repair orders with transparent costs and time estimates.
• Provide timely, proactive communication to customers throughout the service process.
• Collaborate with technicians and parts staff to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and coworkers.
• Utilize fixed operations technology to manage service workflow.

Skills

Exceptional Customer Service Skills

Tech Savvy

Job description

Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's River Oaks KIA to serve as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

The role involves writing repair orders, explaining costs and timelines, and coordinating with technicians to ensure timely completion. A retention bonus may apply, and a comprehensive benefits package is offered.