Service Advisor

Don Vance Auto Group; Marshfield (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(K)

4 Day work week

Flexible Working Hours

Job summary

Don Vance Auto Group in Marshfield, MO, is seeking a Service Advisor to greet customers, gather vehicle information, and clearly report symptoms. You will prepare cost estimates for labor and parts, monitor progress, and explain all work to customers while ensuring accurate invoicing and timely follow-up.

The role emphasizes dependable customer service, a strong understanding of automobiles, and the ability to lift 50 pounds in a fast-paced dealership environment.

Qualifications

• Minimum of 1 year in service department
• Experience at a Chrysler dealership is a plus
• Knowledge of automobiles
• Ability to lift 50 pounds
• High school diploma or equivalent
• Positive, friendly attitude
• Ability to learn new technology and repair/service procedures

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Cash out customers

Skills

Customer service

Problem solving

Automobile knowledge

Communication

Positive attitude

Strong work ethic

Computer skills

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed, figure estimates and cash out ROs. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Chrysler Dodge Jeep Ramdealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Chrysler Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO
• 401(K)
• 4 Day work week

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Cash out customers

Service Advisor Requirements:

• Previous experience at a Chrysler dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.