Automotive Service Advisor – Ford

Ciocca Management Company Inc; Flemington (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Commission-based pay

PTO & holidays

Air-conditioned shop

401(k) with matching

Health insurance

Advancement opportunities

Employee discounts

Job summary

Ciocca Ford Lincoln of Flemington is seeking an energetic, motivated automotive service advisor to join our growing team. You will oversee service orders, provide concierge support for owner inquiries, and ensure technicians’ time is effectively utilized to maximize service value.

Full time with some Saturdays, PTO and holidays, 401(k) with company matching, comprehensive health plans, and employee discounts.

Qualifications

• Proven track record in service and sales with strong customer satisfaction.
• Valid driver’s license with clean driving record.
• Energetic and customer-focused service advisor.

Responsibilities

• Oversee service orders and flow of drive lane, ensuring prompt, courteous service.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is consistently billed to customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Assist in diagnosing issues and ordering parts and tools as needed.

Skills

Consistent service and sales

Customer satisfaction

Valid driver’s license

Job description

We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Ford Lincoln of Flemington, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Qualifications:

• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Valid driver’s license and clean driving record

Responsibilities:

• Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

What we offer:

• Commission based pay: $60,000 – $85,000 potential annually
• Full Time to include some Saturdays
• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service

At Ciocca Ford Lincoln of Flemington, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.