Automotive Service Advisor - Flint, Michigan, United States

Detroithyundai; Flint (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic automotive service team dedicated to customer satisfaction and community involvement. As a Service Advisor, you will play a crucial role in scheduling service work and enhancing customer relationships. This position offers a supportive environment with opportunities for professional growth, emphasizing teamwork and a positive attitude. Enjoy competitive compensation and a comprehensive benefits package while contributing to a company that values accountability and respect. If you're passionate about the automotive industry and providing exceptional service, this role is perfect for you.

Benefits

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales and Service

Benefits Package (Medical, Dental, Vision)

401(k) and Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Must have strong communication and problem-solving skills.
• Experience in customer service and automotive repair is essential.

Responsibilities

• Schedule service work and sell additional services to customers.
• Maintain customer satisfaction and handle inquiries efficiently.
• Communicate repair needs clearly to customers.

Skills

Problem Solving

Documentation and Repair Order Entry

Solid knowledge of computers

Strong written and verbal communication skills

Customer focused

Ability to overcome objections

Positive Attitude

Team Player

Excellent communication skills

Education

High School Diploma or GED

2 years or more experience

Job description

AUTOMOTIVE SERVICE ADVISOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficiency in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player
• Excellent communication skills

Education and Experience:

• Ability to read and comprehend instructions and information
• Professional personal appearance
• High School Diploma or GED
• 2 years or more experience

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly, and professional manner. Communicate with customers to determine the nature of their mechanical problems and obtain accurate customer and vehicle data
• Test-drive vehicle as necessary
• Advise customers on vehicle care and maintenance in accordance with manufacturer specifications
• Inspect vehicles for potential additional repairs
• Explain repair instructions clearly and legibly on repair orders
• Notify dispatcher of incoming work
• Provide estimates for labor and parts; follow up with customers for approval if costs are uncertain
• Establish and confirm payment methods and obtain approval of credit if needed
• Secure customer signatures on repair orders and provide copies
• Follow up on repair progress and communicate changes to customers
• Handle inquiries regarding work in process and appointments
• Ensure quality control and reduce comebacks
• Deliver vehicles and address customer questions
• Maintain good customer relationships for repeat and referral business
• Keep work and customer areas clean

Physical Requirements:

• Use hands for handling, reaching, climbing, and stooping as needed
• Stand, talk, and hear regularly; walk and sit frequently
• Potential exposure to exhaust fumes or airborne particles
• Occasionally lift/move up to 10 pounds
• Specific vision abilities required include close, distance, color, and peripheral vision

About the Company:

Founded in 1980, LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 Michigan retail locations, employing nearly 2,500 people. The group is committed to personalized service and community involvement, representing multiple brands. Learn more at www.familydeal.com.

Our Mission:

To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values:

Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.