Automotive Service Advisor - Fenton, Michigan, United States

Lafontainechryslerdodgejeepramfenton; Fenton (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic automotive service team at a growing company dedicated to family values and community involvement. As a Service Advisor, you will play a crucial role in providing exceptional customer service while managing service appointments and advising customers on vehicle maintenance. This position offers a competitive compensation package, including a comprehensive benefits plan and opportunities for personal and professional growth. Be part of an inspiring culture where your contributions matter and help build lifelong relationships with customers.

Benefits

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales and Service

Benefits Package

401(k) with Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Strong customer service and communication skills are essential.
• 2 years of experience in a dealership setting preferred.

Responsibilities

• Schedule service work and sell additional services to customers.
• Maintain customer satisfaction and follow up on repairs.

Skills

Problem Solving

Documentation and Repair Order Entry

Computer Proficiency

Strong Communication Skills

Customer Focus

Ability to Overcome Objections

Positive Attitude

Team Player

Education

High School Diploma or GED

2+ Years of Dealer Experience

Job description

AUTOMOTIVE SERVICE ADVISOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player
• Excellent communication skills

Education and Experience:

• Ability to read and comprehend instructions and information
• Professional personal appearance
• High School Diploma or GED
• 2 years or more of dealer experience

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly, and professional manner. Communicate with customers to determine their mechanical problems and obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary
• Advise customers on vehicle care and maintenance according to manufacturer specifications
• Inspect vehicles for additional repair needs and clearly explain repair instructions
• Notify dispatcher of incoming work
• Provide estimates for labor and parts; follow up with customers for approval if needed
• Establish and confirm payment methods and obtain necessary approvals
• Obtain customer signatures and provide copies of repair orders
• Follow up on repair progress and communicate updates to customers
• Handle inquiries regarding work in process and appointments
• Ensure work quality and reduce comebacks through quality control analysis
• Deliver vehicles and answer customer questions
• Maintain relationships with customers for repeat and referral business
• Keep work and customer areas clean and organized

Physical Requirements:

• Use hands for various tasks, reach, climb, balance, stoop, kneel, crouch, or crawl as needed
• Stand, talk, and hear regularly; walk and sit frequently
• Potential exposure to exhaust fumes or airborne particles
• Lift/move up to 10 pounds occasionally
• Specific vision abilities required include close, distance, color, and peripheral vision

About the Company:

Founded in 1980, LaFontaine Automotive Group is a nationally recognized, award-winning company with 54 retail franchises, 9 collision centers, and 34 Michigan retail locations, employing nearly 2,500 people. Our mission is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. We actively participate in community and charitable activities, demonstrating our commitment to our core values: Accountability, Responsibility, Respect, Communication, Teamwork, and Passion. We represent numerous brands including Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. For more details, visit www.familydeal.com.

Our Mission:

To build lifelong relationships that connect families, strengthen communities, and personalize the automotive experience.

Our Core Values:

Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.