Automotive Service Advisor - Fenton, Michigan, United States

LaFontaine Automotive Group; Town of Fenton (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Automotive Service Advisor to join their team. This role involves scheduling service work, enhancing customer satisfaction, and providing expert advice on vehicle maintenance. The ideal candidate will possess strong communication skills, a customer-focused approach, and a positive attitude. This is a fantastic opportunity to be part of a company that values community involvement and employee growth. If you're passionate about the automotive industry and customer service, this position is perfect for you!

Benefits

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales and Service

Comprehensive Benefits Package

401(k) with Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Strong communication skills and a positive attitude are essential.
• 2+ years of dealer experience preferred for effective customer relations.

Responsibilities

• Schedule service work and sell additional services to customers.
• Maintain customer satisfaction and communicate effectively with clients.
• Inspect vehicles and advise on maintenance and repair needs.

Skills

Problem Solving

Documentation and Repair Order Entry

Computer Proficiency

Strong Written and Verbal Communication

Customer Focus

Ability to Overcome Objections

Positive Attitude

Team Player

Education

High School Diploma or GED

2+ years of dealer experience

Job description

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Automotive Service Advisor

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

The Perks

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player
• Excellent communication skills

Education And Experience

• Ability to read and comprehend instructions and information
• Professional personal appearance
• High School Diploma or GED
• 2 years or more of dealer experience

Essential Duties & Responsibilities

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager
• Maintain the standard for “hours per customer repair order written”
• Greet customers promptly and professionally, communicate effectively to determine mechanical issues, and obtain accurate customer and vehicle data
• Test-drive vehicles as necessary
• Advise customers on vehicle care and maintenance in line with manufacturer specifications
• Inspect vehicles for additional repair needs and explain repair instructions clearly
• Notify dispatcher of incoming work and provide estimates for labor and parts
• Establish and confirm payment methods, obtain approvals, and secure customer signatures
• Follow up on repair progress and communicate with customers about changes
• Ensure work quality and reduce rework by analyzing quality control reports
• Deliver vehicles and maintain good customer relationships
• Keep work and customer areas clean and organized

Physical Requirements

• Occasionally use hands to handle, reach, climb, or stoop
• Regularly stand, talk, hear; walk and sit frequently
• Potential exposure to fumes and airborne particles
• Occasionally lift up to 10 pounds
• Specific vision abilities required include close, distance, color, and peripheral vision

The Company

Founded in 1980, LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 locations, employing nearly 2,500 individuals. The group emphasizes building lifelong relationships, community involvement, and a comprehensive range of brands. Their mission is to connect families and strengthen communities through personalized automotive experiences, guided by core values of accountability, responsibility, respect, communication, teamwork, and passion. LaFontaine is an equal opportunity employer.