Automotive Service Advisor | Flexible Hours, Benefits

West Point Ford, Inc; West Point (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

West Point Ford, Inc in West Point, NE, is seeking an Automotive Service Advisor to greet customers, collect information, and schedule maintenance appointments. You will prepare estimates, relay vehicle symptoms, and maintain clear communication with customers throughout the service day.

The role emphasizes accuracy, great customer service, and the ability to work in a fast-paced environment. A high school diploma or equivalent and a positive, energetic attitude are required.

Qualifications

• Prior Ford dealership experience is a plus.
• Ability to identify problems quickly.
• Knowledge of automobiles.
• Proven record of customer satisfaction.
• Experience as service advisor or related role.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Automotive knowledge

Communication

Problem solving

Computer skills

Physical stamina

Team player

Education

High school diploma or equivalent

Job description

West Point Ford, Inc in West Point, NE, is seeking an Automotive Service Advisor to greet customers, collect information, and schedule maintenance appointments. You will prepare estimates, relay vehicle symptoms, and maintain clear communication with customers throughout the service day.

The role emphasizes accuracy, great customer service, and the ability to work in a fast-paced environment. A high school diploma or equivalent and a positive, energetic attitude are required.