Automotive Service Advisor: Expert Customer Care

GRUBBS Family of Dealerships; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) with Company Match

Pet Insurance

Job summary

GRUBBS Family of Dealerships is seeking an Automotive Service Advisor to be the first point of contact for customers seeking maintenance or repairs. You will listen to concerns, assess vehicle issues, and coordinate service appointments while delivering accurate estimates and clear communication throughout the service process.

The role requires strong customer service, excellent organizational skills, and the ability to work under pressure.

Qualifications

• Experience as Automotive Service Advisor or similar role in automotive industry required.
• Strong customer service and communication skills are essential.
• Excellent organizational and multitasking abilities are expected.
• Proficiency in automotive systems and diagnostics preferred.
• Knowledge of vehicle maintenance and repair processes required; able to work under pressure and resolve conflicts.

Responsibilities

• Greet customers and conduct initial vehicle inspections to understand issues.
• Listen to customer concerns and document them accurately.
• Provide explanations and recommendations regarding repairs and maintenance.
• Schedule service appointments and coordinate with technicians to prioritize repairs.
• Prepare accurate labor and parts estimates and explain them to customers.
• Create and maintain detailed service records and documentation; process invoices and payments.
• Manage warranty claims and related paperwork; stay updated on automotive service trends.
• Educate customers on maintenance needs and preventive care.

Skills

Customer service

Communication skills

Organizational skills

Automotive diagnostics

Vehicle maintenance knowledge

Tools

Automotive service software

Job description

GRUBBS Family of Dealerships is seeking an Automotive Service Advisor to be the first point of contact for customers seeking maintenance or repairs. You will listen to concerns, assess vehicle issues, and coordinate service appointments while delivering accurate estimates and clear communication throughout the service process.

The role requires strong customer service, excellent organizational skills, and the ability to work under pressure.