Automotive Service Advisor - Growth & High-Impact Service

GRUBBS Family of Dealerships; Grapevine (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Employee vehicle purchase program

Job summary

Grubbs Family of Dealerships seeks a customer-focused Automotive Service Advisor to be the face of our service department. You will greet guests, capture concerns, and present services with integrity to deliver an exceptional customer experience on every repair order.

This high-accountability role rewards strong performance with earning potential and opportunities for growth within a family-owned culture that prioritizes training, teamwork, and customer satisfaction.

Qualifications

• Service advisor or strong customer service / sales experience preferred.
• Excellent communication and relationship-building skills.
• Ability to explain technical work in terms customers understand.
• Valid driver’s license and clean driving record.
• Comfortable with DMS/CRM technology.
• Integrity-first approach to recommending and selling service.
• Proficient in time management and problem solving.

Responsibilities

• Greet every service customer promptly and conduct a thorough, professional walk-around and write-up
• Listen carefully to customer concerns and document them clearly so the technician can diagnose accurately the first time
• Present recommended and declined services with honesty, clarity, and supporting evidence — never overselling, never underselling
• Provide accurate estimates, realistic timelines, and proactive status updates throughout the visit — no customer ever wonders where their car is
• Coordinate tightly with technicians and parts to keep work moving and promise times accurate
• Drive customer-pay sales, hours per RO, and effective labor rate while protecting CSI
• Handle concerns and tough conversations calmly, owning the problem until it’s resolved
• Follow up after every visit to confirm complete satisfaction and earn the next one

Skills

Customer service

Communication

Relationship-building

Explain technical work to customers

Integrity

Tools

DMS software

CRM software

Job description

Grubbs Family of Dealerships seeks a customer-focused Automotive Service Advisor to be the face of our service department. You will greet guests, capture concerns, and present services with integrity to deliver an exceptional customer experience on every repair order.

This high-accountability role rewards strong performance with earning potential and opportunities for growth within a family-owned culture that prioritizes training, teamwork, and customer satisfaction.