Automotive Service Advisor Estimator Customer Service Representative Weekends Off Airline

jobr.pro; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Christian Brothers Automotive in Baton Rouge, LA (14455 Airline Hwy) is seeking an Automotive Service Advisor / Estimator / Customer Service Representative to guide guests through the repair process and keep them informed about status and pricing. You will build digital vehicle inspections, source parts, update job boards, and communicate with technicians and vendors.

This role also involves greeting customers with hospitality, maintaining teamwork, and ensuring high service standards,

Qualifications

• 3+ years of experience in an automotive customer service role or automotive service writing/advisor/sales role.
• Upbeat and positive personality.
• Ability to handle stress and stressful situations.
• Current driver’s license.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.

Responsibilities

• Build and edit Digital Vehicle Inspections and Estimates.
• Source parts and build estimates.
• Update Job Board Promise Times and Job Status Categories.
• Communicate with Techs regarding inspections and proposed repairs.
• Communicate with Vendors regarding parts.
• Front‑end parts reconciliation (receiving and returning).
• Prepare phone estimates.
• Greet customers entering the facility with hospitality and respect.
• Maintain a positive team atmosphere and professional communication.

Skills

Automotive customer service

Service writing/advisor

Tools

Windows-based software

Job description

Job Title: Automotive Service Advisor / Estimator / Customer Service Representative

Location: 14455 Airline Hwy Baton Rouge, LA 70817

Job Overview

As an Automotive Service Advisor / Estimator / Customer Service Representative with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Primary Responsibilities

• Build/Edit Digital Vehicle Inspections and Estimates
• Thoroughly Source Parts and Build Estimates
• Accurately Update Job Board Promise Times & Job Status Categories
• Communicate with Techs Regarding Inspections and Proposed Repairs
• Communicate with Vendors Regarding Parts
• Front‑end Parts Reconciliation (receiving and returning)
• Prepare Phone Estimates
• Shuttle customers as needed in CBA branded vehicle
• Greet every customer that enters our facility with hospitality and respect

Secondary Responsibilities

• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long‑term relationships between the store, yourself and the customer
• Direct, coordinate, and participate in performing customer service activities
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Stay focused on the job at hand and avoid personal phone use
• Other duties as assigned

Qualifications

• 3+ years of experience in an automotive customer service role or automotive service writing/advisor/sales role
• Upbeat and positive personality
• Ability to handle stress and stressful situations
• Current driver’s license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows‑based computer software and automotive store applications

Physical Requirements

• Dependable and reliable for a position scheduled Monday – Friday, 7am – 3:30pm
• Standing on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high‑volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacturer‑level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full‑time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At‑will" employment practices.