Automotive Service Advisor: Elevate the Customer Experience

Jackson Automotive Group; Albany (OR); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

Jackson Automotive Group in Albany, Oregon seeks a Service Advisor skilled in customer service to greet guests, schedule appointments and coordinate between customers and service technicians. You will translate repair needs into clear explanations and maintain CSI scores by delivering friendly, accurate service.

Benefits include medical, dental, vision, 401(k), life insurance and paid training, with opportunities across sales, service and management within a supportive automotive group.

Qualifications

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Jackson Automotive Group in Albany, Oregon seeks a Service Advisor skilled in customer service to greet guests, schedule appointments and coordinate between customers and service technicians. You will translate repair needs into clear explanations and maintain CSI scores by delivering friendly, accurate service.

Benefits include medical, dental, vision, 401(k), life insurance and paid training, with opportunities across sales, service and management within a supportive automotive group.