Automotive Service Advisor: Customer Growth & Benefits

KRA-15 Glenwood Ventures, LLC; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Comprehensive health benefits

Paid time off

Paid parental leave

Employee discounts

Job summary

Anderson Automotive Group is seeking an Automotive Service Advisor for Kia of Raleigh. The role emphasizes delivering exceptional customer service, building rapport with guests, and guiding them through the service process from intake to pickup.

The ideal candidate will have strong communication and time-management skills, a track record in customer service or hospitality, and a high school diploma or equivalent.

Qualifications

• Friendly and outgoing personality
• Ability to build rapport and follow up with guests throughout the service process
• Strong communication and organizational skills
• Assist customers in maintaining vehicles according to manufacturer standards
• High school diploma or equivalent; valid driver’s license

Responsibilities

• Explain needed repairs and Maintenance to customers in a clear, professional manner
• Provide high-quality, knowledgeable presentation of services and repairs
• Support customers through the service process from intake to vehicle pickup

Skills

Customer service

Sales experience

Communication skills

Time management

Rapport building

Education

High school diploma or equivalent

Job description

Anderson Automotive Group is seeking an Automotive Service Advisor for Kia of Raleigh. The role emphasizes delivering exceptional customer service, building rapport with guests, and guiding them through the service process from intake to pickup.

The ideal candidate will have strong communication and time-management skills, a track record in customer service or hospitality, and a high school diploma or equivalent.