Automotive Service Advisor

andersonauto; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k retirement plan with companymatch

Comprehensive health benefits

Paid time off

Maternity/Paternity leave

Job summary

Fred Anderson Automotive Group in Raleigh is seeking an Automotive Service Advisor for Kia of Raleigh. The role focuses on delivering quality customer service as vehicles come in for maintenance and repairs, with emphasis on clear communication and efficient processing.

Ideal candidates have friendly, outgoing personalities, strong rapport with guests, and the ability to guide customers through service steps, upholding manufacturer standards and ensuring a positive experience.

Qualifications

• Friendly and outgoing personality
• Strong communication and organizational skills
• Ability to build rapport with guests throughout the service process
• Assist customers in maintaining vehicles per manufacturer standards
• Present repairs and maintenance in a professional, knowledgeable way
• Strong focus on customer service and satisfaction

Responsibilities

• Greet guests and document service requests
• Explain service options and timelines to customers
• Guide customers through the service process from intake to vehicle pick-up
• Coordinate with technicians to ensure timely completion of repairs and maintenance

Skills

Customer service

Communication

Time management

Rapport building

Sales process

Education

High school diploma or equivalent

Job description

Join our team:

Fred Anderson Automotive Group is looking for an Automotive Service Advisor for our Kia of Raleigh. We are looking for energetic and outgoing personalities with a proven track record of customer service to deliver quality and professional service to our service customers when they bring their vehicles in for their scheduled maintenance and repairs. The ideal candidate will possess strong communication and time management skills and the ability to build rapport with customers as they assist customers through the service process.

The Anderson Automotive Group is a family owned and operated business with over sixty-five years of history. Our franchise car dealerships represent world-class manufacturers including: Toyota, Subaru, Nissan, Kia, GMC, Buick, Chevrolet, Cadillac, Hyundai, Genesis, Acura, and Honda. We are in the best markets in the southeast. Founded in 1955, our roots run deep through philanthropy and community development. We strive to be a progressive, world-class retailer and service provider. Every associate at Anderson Automotive Group is critical to our success

What we have to offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Paid employee referral, recognition, and bonus programs
• Paid time off, bereavement, and vacation benefits
• Industry leading maternity and paternity leave
• Employee discounts on parts, service, vehicle purchases, and local entertainment

What we are looking for:

• Individuals with friendly and outgoing personalities
• Ability to build rapport and follow up with guests throughout the service process
• Possess strong communication and organizational skills
• Assist customers in maintaining vehicles according to manufacturer standards
• Perform high-quality, professional, and knowledgeable presentation of needed repairs and maintenance
• Strong focus on providing the highest level of customer service to our guests
• Learn to overcome objections, close sales, and perform all steps of the sales process in accordance with company standards
• Individuals with prior sales, customer service, or hospitality experience
• Valid driver's license with acceptable motor vehicle record is required
• Highschool diploma or equivalent

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and trainings to get you where you want to be

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.