Automotive Service Advisor – Elevate Customer Experience

Carvana; Town of Texas (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Vehicle discounts

Pet benefits

Job summary

Carvana is seeking a Service Advisor to be the primary contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You will guide them through maintenance and repair, ensure an exceptional customer experience, and act as liaison between technicians and customers.

You should bring 3+ years in a customer-facing role, dealership or shop experience, strong knowledge of vehicle systems (Chrysler/Dodge/Jeep/Ram a plus), excellent service, communication and time management skills, and

Qualifications

• 3+ years of experience in a Customer facing role.
• Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop.
• Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus.
• Excellent customer service, communication and time management skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with dealership DMS (Tekion) and scheduling software.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers in a friendly and professional manner upon arrival.
• Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs).
• Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history.
• Provide accurate cost and time estimates for service work.
• Maintain constant communication with customers regarding repair status, additional recommendations, and any delays.
• Coordinate with technicians, parts department, and service manager to ensure timely completion of work.
• Ensure all warranty and manufacturer processes are followed correctly.
• Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed.
• Follow up post-service to ensure customer satisfaction and encourage survey completion.

Skills

Customer-facing experience

Service Advisor experience

Automotive knowledge (Chrysler/Dodge/J

Tools

Tekion DMS

Job description

Carvana is seeking a Service Advisor to be the primary contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You will guide them through maintenance and repair, ensure an exceptional customer experience, and act as liaison between technicians and customers.

You should bring 3+ years in a customer-facing role, dealership or shop experience, strong knowledge of vehicle systems (Chrysler/Dodge/Jeep/Ram a plus), excellent service, communication and time management skills, and