Automotive Service Advisor — Elevate Customer Experience

AAA Mid-Atlantic; Leesburg (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO 2+ weeks

Paid holidays

401(k) with 7% match

Life Insurance

Tuition reimbursement

AAA Premier Membership

Volunteer opportunities

Volunteer day

Job summary

AAA Club Alliance is seeking an Automotive Service Advisor in Leesburg, VA to coordinate vehicle service with our technicians and guide customers through the repair process.

You’ll greet customers, review repairs, assign work to technicians, and ensure satisfaction. The role offers $24.70 per hour, an uncapped monthly bonus, health benefits, PTO, 401(k) with 7% match, and a free AAA Premier Membership.

Qualifications

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
• ASE Service Advisor Certification is a plus, but not required!
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Responsibilities

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

Skills

Customer service

Communication

Automotive knowledge

Sales experience

Driver's license

Education

High School Diploma

Tools

TRC standards

Job description

AAA Club Alliance is seeking an Automotive Service Advisor in Leesburg, VA to coordinate vehicle service with our technicians and guide customers through the repair process.

You’ll greet customers, review repairs, assign work to technicians, and ensure satisfaction. The role offers $24.70 per hour, an uncapped monthly bonus, health benefits, PTO, 401(k) with 7% match, and a free AAA Premier Membership.