Remote Automotive Service Advisor - Customer Care Pro

AAA Club Alliance; Fredericksburg (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid parental leave

401k with company match

Paid time off

Free AAA Membership

Continual learning reimbursement

Job summary

AAA Club Alliance is hiring an Automotive Service Advisor in Fredericksburg, VA to serve as the main link between customers and shop technicians. The role offers a base pay of $23.65 per hour plus uncapped monthly bonuses and incentives.

You will guide customers through repairs, schedule appointments, and coordinate with technicians. The ideal candidate has a high school diploma, automotive knowledge, and strong communication skills.

Qualifications

• High School Diploma or equivalent.
• Experience in automotive industry or three years in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and ability to communicate same information to the support team, customers and Auto Technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
• Valid Driver’s License.
• Authorized to work in the USA.

Responsibilities

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
• Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job.
• Supply information on request to technicians, as needed.
• Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
• Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

Skills

Customer service

Automotive knowledge

Communication

Sales experience

Education

High School Diploma

ASE Certification (optional)

Job description

AAA Club Alliance is hiring an Automotive Service Advisor in Fredericksburg, VA to serve as the main link between customers and shop technicians. The role offers a base pay of $23.65 per hour plus uncapped monthly bonuses and incentives.

You will guide customers through repairs, schedule appointments, and coordinate with technicians. The ideal candidate has a high school diploma, automotive knowledge, and strong communication skills.