Automotive Service Advisor: Elevate Customer Experience

David McDavid Automotive Group; Frisco (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Health insurance

Job summary

David McDavid Automotive Group in Frisco, TX is seeking a Service Advisor who will be the face for service customers, presenting and selling maintenance options while following manufacturer guidelines.

The role emphasizes building rapport, delivering accurate repair estimates, and scheduling service with technicians. The ideal candidate has strong customer service skills, a valid driver’s license, and the ability to thrive in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass pre-employment background and drug screening.
• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers and obtain vehicle information.
• Promote and explain recommended maintenance and services.
• Provide accurate repair estimates to customers.
• Schedule service appointments and communicate timelines to customers and technicians.
• Adhere to warranty guidelines and manufacturer specifications.
• Maintain high CSI through professional, honest interactions.

Skills

Customer service

Phone skills

Computer skills

Service Advisor experience

Job description

David McDavid Automotive Group in Frisco, TX is seeking a Service Advisor who will be the face for service customers, presenting and selling maintenance options while following manufacturer guidelines.

The role emphasizes building rapport, delivering accurate repair estimates, and scheduling service with technicians. The ideal candidate has strong customer service skills, a valid driver’s license, and the ability to thrive in a fast-paced environment.