Senior Service Advisor: Own the Customer Experience & Growth

Les Stanford Buick GMC; Ferndale (MI); On-site; USD 86,000 - 97,000; Full time

Job summary

Les Stanford Buick GMC is seeking an experienced Service Advisor to own the entire customer experience—from write-up to final delivery. The role emphasizes clear communication with customers and collaboration with technicians and parts to present needed repairs and maintain proactive updates.

Compensation is based on gross profit with potential for production-based earnings. The dealership family-owned since 1968 offers a supportive team and a GM dealership environment with earning potential

Qualifications

• Previous automotive Service Advisor experience preferred.
• Familiarity with dealership management and digital inspection systems - Reynolds & Reynolds, Xtime preferred.
• Valid driver’s license.

Responsibilities

• Greet customers and accurately document their concerns.
• Perform a professional vehicle walk-around.
• Prepare repair orders and obtain proper customer authorization.
• Present maintenance and repair recommendations clearly and confidently; provide proactive status updates.
• Review technician findings, digital inspections, photos, and videos.
• Coordinate repairs with technicians, dispatch, and the parts department.
• Set realistic expectations regarding repair timing and parts availability.
• Follow up on declined work and outstanding customer decisions.
• Ensure repair orders are complete and properly documented.
• Review completed repairs and charges before vehicle delivery.
• Handle customer concerns professionally and take ownership of their resolution.
• Maintain strong CSI and customer-retention results.

Skills

Communication

Relationship building

Explain repairs

Organization

Reliability

Tools

Reynolds & Reynolds

Xtime

Dealership management systems

Job description

Les Stanford Buick GMC is seeking an experienced Service Advisor to own the entire customer experience—from write-up to final delivery. The role emphasizes clear communication with customers and collaboration with technicians and parts to present needed repairs and maintain proactive updates.

Compensation is based on gross profit with potential for production-based earnings. The dealership family-owned since 1968 offers a supportive team and a GM dealership environment with earning potential