Service Advisor - No Saturdays, No Late Nights!

Les Stanford Buick GMC; Ferndale (MI); On-site; USD 86,000 - 97,000; Full time

Job summary

Les Stanford Buick GMC is seeking an experienced Service Advisor to own the entire customer experience—from write-up to final delivery. The role emphasizes clear communication with customers and collaboration with technicians and parts to present needed repairs and maintain proactive updates.

Compensation is based on gross profit with potential for production-based earnings. The dealership family-owned since 1968 offers a supportive team and a GM dealership environment with earning potential

Qualifications

• Previous automotive Service Advisor experience preferred.
• Familiarity with dealership management and digital inspection systems - Reynolds & Reynolds, Xtime preferred.
• Valid driver’s license.

Responsibilities

• Greet customers and accurately document their concerns.
• Perform a professional vehicle walk-around.
• Prepare repair orders and obtain proper customer authorization.
• Present maintenance and repair recommendations clearly and confidently; provide proactive status updates.
• Review technician findings, digital inspections, photos, and videos.
• Coordinate repairs with technicians, dispatch, and the parts department.
• Set realistic expectations regarding repair timing and parts availability.
• Follow up on declined work and outstanding customer decisions.
• Ensure repair orders are complete and properly documented.
• Review completed repairs and charges before vehicle delivery.
• Handle customer concerns professionally and take ownership of their resolution.
• Maintain strong CSI and customer-retention results.

Skills

Communication

Relationship building

Explain repairs

Organization

Reliability

Tools

Reynolds & Reynolds

Xtime

Dealership management systems

Job description

Les Stanford Buick GMC is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. We offer higher than industry standard pay because we want to invest in the best people. We are looking for an experienced Service Advisor who knows how to take ownership of the entire customer experience—from the initial write-up through final delivery.

We’re looking for more than someone who can open repair orders. The right person communicates consistently, presents needed repairs confidently, works closely with technicians and parts, and makes sure every customer knows what is happening with their vehicle.

Compensation

• Percentage of Labor and Parts Gross
• Additional earning potential as production grows
• Transition income guarantee available for a qualified candidate

This is a real opportunity to build a strong income in an established Buick GMC service department—not an inflated income claim based on unrealistic numbers.

Responsibilities

• Greet customers and accurately document their concerns
• Perform a professional vehicle walk-around
• Prepare repair orders and obtain proper customer authorization
• Present maintenance and repair recommendations clearly and confidentlyProvide customers with proactive, consistent status updates
• Review technician findings, digital inspections, photos, and videos
• Coordinate repairs with technicians, dispatch, and the parts department
• Set realistic expectations regarding repair timing and parts availability
• Follow up on declined work and outstanding customer decisions
• Ensure repair orders are complete and properly documented
• Review completed repairs and charges before vehicle delivery
• Handle customer concerns professionally and take ownership of their resolution
• Maintain strong CSI and customer-retention results

What We’re Looking For

• Previous automotive Service Advisor experience preferred
• Familiarity with dealership management and digital inspection systems -
• Reynolds and Reynolds, Xtime experience - preferred
• Buick, GMC, Chevrolet, Cadillac, or other dealership experience is a plus
• Strong communication and relationship-building skills
• Ability to explain repairs without pressuring or confusing customers
• Comfortable presenting maintenance and repair recommendations
• Organized and able to manage multiple active repair orders
• Dependable, professional, and accountable
• Familiarity with dealership management and digital inspection systems -
• Valid driver’s license and acceptable driving record

Why Join Us?

You’ll have the opportunity to work in a GM dealership with an established customer base, competitive earning potential, and management that understands the realities of the service drive.

We believe successful advisors should be rewarded for producing gross profit while also providing excellent communication and taking care of the customer.

If you are an experienced advisor who communicates well, follows through, and wants an opportunity to earn approximately $92,000 or more, we would like to speak with you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.