Automotive Service Advisor: Elevate Customer Care & Repairs

CERTIFIED AUTOMOTIVE SPECIALISTS; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

CERTIFIED AUTOMOTIVE SPECIALISTS is seeking a full-time Automotive Service Advisor in the Los Angeles metropolitan area. You will greet customers, listen to concerns, document issues, and prepare service estimates while coordinating with technicians to ensure timely, high-quality work.

Responsibilities include updating customers on status, handling payments, and maintaining front-office records in a professional environment. On-site role requiring strong communication and customer service focus.

Qualifications

• Must be able to understand basic automotive repair processes and communicate service needs clearly.
• Demonstrated commitment to customer satisfaction and long-term relationships.
• Strong communication, including active listening and explaining technical information in plain language.
• Previous experience as an automotive service advisor, service writer, or related customer-facing role preferred.
• Comfort using service management software, POS systems, and basic office applications.

Responsibilities

• Greet customers and listen to concerns; document vehicle issues accurately.
• Prepare service estimates and explain recommended repairs and maintenance.
• Coordinate work with technicians to ensure timely, high-quality service.
• Update customers on repair status and review invoices.
• Handle payments and maintain a positive customer experience from drop-off to delivery.
• Maintain service records and support a clean, organized front office.

Skills

Vehicle maintenance understanding

Customer service focus

Clear communication

Experience as Service Advisor

Service management software

Organization and multitasking

Education requirement

Stamina for on-site work

Education

High school diploma or equivalent

Automotive training or certifications a plus

Tools

Service management software

POS systems

Office applications

Job description

CERTIFIED AUTOMOTIVE SPECIALISTS is seeking a full-time Automotive Service Advisor in the Los Angeles metropolitan area. You will greet customers, listen to concerns, document issues, and prepare service estimates while coordinating with technicians to ensure timely, high-quality work.

Responsibilities include updating customers on status, handling payments, and maintaining front-office records in a professional environment. On-site role requiring strong communication and customer service focus.