Automotive Service Experience Advisor

Genesis of South Bay; Torrance (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive service provider in Torrance, California is seeking a customer service representative dedicated to maintaining high customer satisfaction. You will oversee the customer service experience from the service drive and manage repair appointments and estimates. Ideal candidates possess strong communication skills and a background in the automotive industry. This role offers an opportunity to build long-term customer relationships in a dynamic team environment.

Qualifications

• Minimum high school diploma or GED equivalent required.
• Associate’s degree preferred.
• At least six months automotive industry experience preferred.

Responsibilities

• Maintain Customer Service Index rating.
• Responsible for entire customer service experience.
• Schedule appointments and generate estimates.

Skills

Customer service skills

Analytical abilities

Multi-tasking

Strong written communication

Self-motivation

Education

High school diploma or GED

Associate’s degree or equivalent

Trade school training

Job description

A leading automotive service provider in Torrance, California is seeking a customer service representative dedicated to maintaining high customer satisfaction. You will oversee the customer service experience from the service drive and manage repair appointments and estimates. Ideal candidates possess strong communication skills and a background in the automotive industry. This role offers an opportunity to build long-term customer relationships in a dynamic team environment.