Automotive Service Advisor

CERTIFIED AUTOMOTIVE SPECIALISTS; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

CERTIFIED AUTOMOTIVE SPECIALISTS is seeking a full-time Automotive Service Advisor in the Los Angeles metropolitan area. You will greet customers, listen to concerns, document issues, and prepare service estimates while coordinating with technicians to ensure timely, high-quality work.

Responsibilities include updating customers on status, handling payments, and maintaining front-office records in a professional environment. On-site role requiring strong communication and customer service focus.

Qualifications

• Must be able to understand basic automotive repair processes and communicate service needs clearly.
• Demonstrated commitment to customer satisfaction and long-term relationships.
• Strong communication, including active listening and explaining technical information in plain language.
• Previous experience as an automotive service advisor, service writer, or related customer-facing role preferred.
• Comfort using service management software, POS systems, and basic office applications.

Responsibilities

• Greet customers and listen to concerns; document vehicle issues accurately.
• Prepare service estimates and explain recommended repairs and maintenance.
• Coordinate work with technicians to ensure timely, high-quality service.
• Update customers on repair status and review invoices.
• Handle payments and maintain a positive customer experience from drop-off to delivery.
• Maintain service records and support a clean, organized front office.

Skills

Vehicle maintenance understanding

Customer service focus

Clear communication

Experience as Service Advisor

Service management software

Organization and multitasking

Education requirement

Stamina for on-site work

Education

High school diploma or equivalent

Automotive training or certifications a plus

Tools

Service management software

POS systems

Office applications

Job description

Company Description

CERTIFIED AUTOMOTIVE SPECIALISTS is an individual and family services company providing professional automotive care and support from its location at 1825 E. Route 66 in Glendora, California. The company focuses on delivering reliable vehicle service to community members in the greater Los Angeles Metropolitan Area. Team members work closely with customers to maintain safe, dependable transportation for individuals and families. The environment emphasizes quality workmanship, honest communication, and long-term customer relationships.

Role Description

The Automotive Service Advisor is a full-time, on-site role based in the Los Angeles Metropolitan Area. This role is responsible for greeting customers, listening to their concerns, and documenting vehicle issues clearly and accurately. The Service Advisor prepares service estimates, explains recommended repairs and maintenance, and coordinates work with technicians to ensure timely, high-quality service. Daily activities include updating customers on repair status, reviewing invoices, handling payments, and ensuring a positive experience from drop-off to vehicle delivery. The role also involves maintaining service records, scheduling appointments, and supporting a clean and organized front-office environment.

Qualifications

• Ability to support vehicle maintenance and understand basic automotive repair processes to communicate service needs accurately.
• Strong focus on customer satisfaction and customer service, with a commitment to building trusting, long-term relationships.
• Clear and professional communication skills, including active listening and the ability to explain technical information in everyday language.
• Previous experience in an automotive service advisor, service writer, or related customer-facing automotive role is preferred.
• Comfort using service management software, point-of-sale systems, and basic office applications.
• Strong organizational skills, attention to detail, and the ability to manage multiple customers and repair orders at once.
• High school diploma or equivalent required; additional automotive or customer service training or certifications are a plus.
• Ability to work on-site, including standing for extended periods and moving between the front office and shop area as needed.