Automotive Service Advisor - Drive Sales & Service

Stress-Free Auto Care; Whittier (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and development

advancement opportunities

Job summary

Stress Free Auto Care in Whittier, CA seeks a dynamic Service Advisor who builds trusted customer relationships, recommends services, and converts opportunities into sales from appointment to delivery. You will manage multiple repair orders, coordinate with technicians, and deliver a high-quality transparent experience while pursuing growth and advancement within the company.

You will demonstrate strong sales performance, customer service excellence, and a proactive mindset to achieve monthly

Qualifications

• A proven track record of meeting or exceeding individual sales, revenue, or performance goals.
• Experience in sales, retail, hospitality, automotive service, or another high-volume customer-facing environment.
• Strong consultative selling skills, including discovery, value building, objection handling, and closing.
• The ability to build trust quickly and create customer relationships that lead to repeat business.
• A competitive, self-motivated mindset—you don't wait for opportunities to come to you; you create momentum, follow through, and take ownership of your results.
• Comfort working against measurable KPIs and using your performance data to identify where you can improve.
• The ability to manage multiple customers and priorities at once without sacrificing urgency, accuracy, or follow-through.
• Strong communication, organization, and problem-solving skills.
• Coachability and a desire to continuously improve your sales performance, automotive knowledge, and overall impact on the business.
• A team-first mentality with the willingness to step outside a narrow job scope when needed to support the customer and help the shop succeed.

Responsibilities

• Build trusted customer relationships by understanding needs, setting clear expectations, and delivering a consistently high-quality service experience.
• Meet or exceed individual sales and revenue goals by identifying opportunities, building value, and confidently converting additional service and repair recommendations into approved work.
• Use strong discovery and consultative selling skills to uncover customer needs, communicate technician recommendations, overcome objections, and close sales.
• Manage the customer journey from appointment through vehicle delivery, including repair order creation, approvals, updates, and final handoff.
• Coordinate closely with technicians and shop leadership to keep work moving efficiently, communicate repair needs clearly, and deliver on customer commitments.
• Manage multiple customers and active repair orders simultaneously in a fast-paced, high-volume environment without sacrificing accuracy or follow-through.
• Use our customer and shop management technology to stay organized, maintain timely communication, and support a seamless customer experience.

Skills

Sales experience

Customer relationships

Consultative selling

Closing skills

KPIs tracking

Communication

Team collaboration

Automotive knowledge

Job description

Stress Free Auto Care in Whittier, CA seeks a dynamic Service Advisor who builds trusted customer relationships, recommends services, and converts opportunities into sales from appointment to delivery. You will manage multiple repair orders, coordinate with technicians, and deliver a high-quality transparent experience while pursuing growth and advancement within the company.

You will demonstrate strong sales performance, customer service excellence, and a proactive mindset to achieve monthly