Automotive Service Advisor — Customer & Service Sales Pro

Pep Boys Inc; Gilbert (AZ); Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

On-demand pay (DailyPay)

Life insurance

Short Term Disability

Job summary

Pep Boys Inc in Gilbert, AZ is seeking a customer-focused Automotive Service Desk Associate to engage customers by phone and in-store, schedule appointments, build trust, identify needs, and guide them to parts and services that keep their cars running at peak efficiency.

You will manage work orders and register transactions, perform routine express services, and uphold safety and company policies, while collaborating with management to maintain a safe, organized shop.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Skills

Customer service

Sales experience

Mathematics basics

Communication

Valid Driver's License

Education

High school diploma or equivalent

Job description

Pep Boys Inc in Gilbert, AZ is seeking a customer-focused Automotive Service Desk Associate to engage customers by phone and in-store, schedule appointments, build trust, identify needs, and guide them to parts and services that keep their cars running at peak efficiency.

You will manage work orders and register transactions, perform routine express services, and uphold safety and company policies, while collaborating with management to maintain a safe, organized shop.