Automotive Service Advisor - Customer Liaison & Growth

Hyundai Motor America; Glen Burnie (MD); Sur place; USD 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical and Prescription Drug Plans

HSA Eligibility

Wellness Program

Dental and Vision Plans

401K

Disability and Life Insurance

Career Progression

Great Company Culture

Employee Car Purchase Program

Résumé du poste

Hyundai Motor America in Glen Burnie, MD is seeking a Service Consultant to initiate automotive services, communicate between customer and technician, and ensure customer needs are understood by the team.

Responsibilities include greeting customers, obtaining vehicle information, preparing estimates, and explaining work performed. The role requires 1-3 years of experience and a High School diploma, with benefits supporting career growth and a strong culture.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• ADP/CDK computer experience is a plus.

Responsabilités

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Connaissances

Customer service

Service advisor experience

Communication

ADP/CDK experience

Formation

High School

Description du poste

Hyundai Motor America in Glen Burnie, MD is seeking a Service Consultant to initiate automotive services, communicate between customer and technician, and ensure customer needs are understood by the team.

Responsibilities include greeting customers, obtaining vehicle information, preparing estimates, and explaining work performed. The role requires 1-3 years of experience and a High School diploma, with benefits supporting career growth and a strong culture.