Automotive Service Advisor — Customer-Focused Upsell Pro

Phil Hughes Automotive Group; Athens (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

Healthcare benefits

Vision & Dental Insurance

401k retirement plan

Employee discounts for service

Job summary

Hughes Subaru in Athens, GA seeks a Service Advisor skilled in customer service, appointment scheduling, and acting as a liaison between customers and service technicians. You will greet guests, schedule repairs, and ensure a smooth flow from drop-off to pick-up.

Responsibilities include explaining repairs and costs, upselling services, providing accurate estimates, and maintaining CSI. This role emphasizes customer care and teamwork within the service department.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Hughes Subaru in Athens, GA seeks a Service Advisor skilled in customer service, appointment scheduling, and acting as a liaison between customers and service technicians. You will greet guests, schedule repairs, and ensure a smooth flow from drop-off to pick-up.

Responsibilities include explaining repairs and costs, upselling services, providing accurate estimates, and maintaining CSI. This role emphasizes customer care and teamwork within the service department.