Service Advisor - Hughes Subaru

Phil Hughes Automotive Group; Athens (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

Healthcare benefits

Vision & Dental Insurance

401k retirement plan

Employee discounts for service

Job summary

Hughes Subaru in Athens, GA seeks a Service Advisor skilled in customer service, appointment scheduling, and acting as a liaison between customers and service technicians. You will greet guests, schedule repairs, and ensure a smooth flow from drop-off to pick-up.

Responsibilities include explaining repairs and costs, upselling services, providing accurate estimates, and maintaining CSI. This role emphasizes customer care and teamwork within the service department.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Service Advisor – Automotive

Hughes Subaru needs a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees
• Vision & Dental Insurance
• 401k retirement plan with company match
• Employee discounts for vehicle purchases and repairs
• No Sundays

AboutUs

We’ve been a staple of the community for 50 years! We offer the job security of an established institution with the career path of a growing company. If you are looking for a career where your skills and work ethic are truly valued, you belong here.