Automotive Service Advisor — Growth, Training & Benefits

GreatWater 360 Auto Care; Buda (TX); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid training

Health, Dental & Vision Insurance

401(k) Match

Employee discounts

Job summary

GreatWater 360 Auto Care in Texas is seeking an experienced Service Advisor / Service Writer to join a busy neighborhood shop with the tools and support of a larger network. You will be the main link between customers and technicians, helping to build trust and deliver a smooth service experience.

You’ll greet customers, quote repairs, manage vehicle data in shop software, and collaborate with technicians to ensure quality work.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Responsibilities

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

Skills

Customer service

Sales experience

Communication

Organization

Fast-paced environment

Mechanical knowledge

Education

High school diploma or GED

Tools

Shop management software

Job description

GreatWater 360 Auto Care in Texas is seeking an experienced Service Advisor / Service Writer to join a busy neighborhood shop with the tools and support of a larger network. You will be the main link between customers and technicians, helping to build trust and deliver a smooth service experience.

You’ll greet customers, quote repairs, manage vehicle data in shop software, and collaborate with technicians to ensure quality work.