Automotive Service Advisor — Customer-Focused & Growth-Oriented

Carvana; Dallas (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with company match

Vehicle discounts

Wellness program

Career development

Job summary

Carvana is seeking a Service Advisor in Dallas to be the primary contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You will guide them through maintenance and repairs and act as the liaison between technicians and customers.

We value detail-oriented, hardworking individuals who are passionate about automotive care and customer satisfaction. This full-time role offers competitive hourly pay and growth opportunities within Carvana.

Qualifications

• 3+ years in a customer-facing role.
• Proven service advisor experience in auto dealership or reputable shop.
• Strong knowledge of vehicle systems; Chrysler, Dodge, Jeep, Ram a plus.
• Excellent customer service and communication skills.
• Valid driver’s license with clean record.

Responsibilities

• Greet customers professionally on arrival.
• Document vehicle concerns and repair needs on ROs.
• Advise on services per OEM guidelines and findings.
• Provide cost/time estimates for services.
• Maintain ongoing customer communication through repair status.

Skills

Customer-facing experience

Service advisor experience

Strong communication

Tools

Tekion DMS

Scheduling software

Job description

Carvana is seeking a Service Advisor in Dallas to be the primary contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You will guide them through maintenance and repairs and act as the liaison between technicians and customers.

We value detail-oriented, hardworking individuals who are passionate about automotive care and customer satisfaction. This full-time role offers competitive hourly pay and growth opportunities within Carvana.