Automotive Service Advisor - Customer-Focused Expert

Williams Auto Group; Fisherville (NY); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) Matching

Paid Time Off

Employee Discounts

Flexible Spending Account

Life Insurance

Professional Development Assistance

Retirement Plan

Job summary

Williams Auto Group is seeking a Service Writer to join our Elmira, NY team. This role connects customers with the Service Department and coordinates repair workflows to ensure a smooth service experience.

The ideal candidate will have strong communication skills, prior customer service or automotive exposure, and a valid driver’s license. Competitive pay, bonuses, and benefits accompany this opportunity.

Qualifications

• Previous customer service or automotive experience preferred.
• Strong communication and organizational skills.
• Valid Driver’s License required.

Responsibilities

• Greet customers and assist with automotive service needs.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare repair orders, estimates, and service recommendations.
• Communicate with customers throughout the repair process through phone, text, and email.
• Coordinate with technicians and Service Department staff regarding vehicle repairs and timelines.
• Schedule service appointments and maintain customer follow-up.
• Explain completed repairs, charges, and maintenance recommendations to customers.
• Utilize dealership software and mobile technology for customer communication and repair tracking.
• Maintain accurate records while following federal and state regulations.
• Ensure a high level of customer satisfaction throughout the service experience.
• Support dealership operations and complete additional tasks as assigned.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Professional attitude

Education

ASE Certifications or Manufacturer Training

Tools

Dealership software

Job description

Williams Auto Group is seeking a Service Writer to join our Elmira, NY team. This role connects customers with the Service Department and coordinates repair workflows to ensure a smooth service experience.

The ideal candidate will have strong communication skills, prior customer service or automotive exposure, and a valid driver’s license. Competitive pay, bonuses, and benefits accompany this opportunity.