Automotive Service Advisor | Customer-Focused Diagnostics

LUMS AUTO CENTER INC; Warrenton (OR); On-site; USD 67,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Lum's Auto Center in Warrenton, Oregon is seeking an experienced Service Advisor to join our service team. You will handle intake, diagnostics collaboration, and provide accurate maintenance estimates to customers, ensuring clear explanations of repair options and costs.

The ideal candidate is customer-focused, detail-oriented, and comfortable using Microsoft Office tools. This full-time, in-person role offers commission-based pay with performance incentives and opportunities to contribute to

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to explain service recommendations clearly to customers.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Take in service requests, log details, and track progress.
• Provide accurate estimates and discuss recommended maintenance or repairs.
• Explain costs and options clearly, answer questions, and obtain customer approval.
• Process payments upon service completion and ensure promotions are offered when appropriate.

Skills

Communication skills

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lum's Auto Center in Warrenton, Oregon is seeking an experienced Service Advisor to join our service team. You will handle intake, diagnostics collaboration, and provide accurate maintenance estimates to customers, ensuring clear explanations of repair options and costs.

The ideal candidate is customer-focused, detail-oriented, and comfortable using Microsoft Office tools. This full-time, in-person role offers commission-based pay with performance incentives and opportunities to contribute to