Automotive Service Advisor

LUMS AUTO CENTER INC; Warrenton (OR); On-site; USD 67,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Lum's Auto Center in Warrenton, Oregon is seeking an experienced Service Advisor to join our service team. You will handle intake, diagnostics collaboration, and provide accurate maintenance estimates to customers, ensuring clear explanations of repair options and costs.

The ideal candidate is customer-focused, detail-oriented, and comfortable using Microsoft Office tools. This full-time, in-person role offers commission-based pay with performance incentives and opportunities to contribute to

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to explain service recommendations clearly to customers.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Take in service requests, log details, and track progress.
• Provide accurate estimates and discuss recommended maintenance or repairs.
• Explain costs and options clearly, answer questions, and obtain customer approval.
• Process payments upon service completion and ensure promotions are offered when appropriate.

Skills

Communication skills

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lum's Auto Center in Warrenton, Oregon is looking for an experienced, enthusiastic, community-oriented Service Advisor to join our growing dealership's service team. Service Advisors assist in delivering remarkable experiences to our customers and are responsible to provide intake, consultation and advice regarding service and maintenance to our customers. They offer logical diagnostic services or repairs in response to the customer's concerns. Provide accurate estimates for all the services or repairs recommended.At Lum's Auto Center we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership over the years. We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Lum's is committed to giving back to the local community with sponsorships to the Clatsop County Fair, Astoria Regatta, Clatsop Community College, Astoria, Seaside, and Warrenton High School Scholarships, to name a few.To be successful as an Automotive Service Advisor, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.Service Advisor Responsibilities:Responding to incoming callsGreeting and assisting customers, and treating all clientele with courtesy and respect.Logging customer details and comments in our system.Asking questions to assist in diagnostics of vehicle issues.Tracking progress of each vehicle service.Adhering to all company policies and procedures.Answering customers' questions regarding vehicle repairs and assessed costs.Accepting payments from customer upon completion of services.Ensuring potential customers are aware of any promotions.Assisting with various other tasks at the dealership.Benefits:Health insurance (Employer currently pays 90% of premium for employee-only base plan. Two plan options with family coverage available)Dental insuranceVision insurance401k (after one year of employment)Generous Employee DiscountsPaid Time Off/HolidaysHoliday Savings PlanEmployee Demo ProgramEmployer Donation MatchingEmployee Referral ProgramPaid Training OpportunitiesFun Work EnvironmentSalary: Commission-based pay. Skilled advisors make upwards of $6000-$10,000 per month.Schedule:Full TimeDay shiftWork Location: In personService Advisor Requirements:Good written and verbal communication skills.Highly organized, with an ability to learn quickly.Proficient with Microsoft Office software and the internet.Professional and personable demeanor.Driver's License with acceptable driving record.Ability to pass a criminal background check and pre-employment drug screen.Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Take a U-Turn from the Usual and apply to work for us today!Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.