Automotive Service Advisor: Customer-Focused & Bonus Training

Pointstire; Portland (OR); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Stable working hours

Excellent Training

Job summary

Pointstire is looking for a Service Advisor in Portland, Oregon, to join their team. This role is essential for ensuring customer satisfaction by understanding needs, recommending services, and providing clear communication throughout the service process.

Ideal candidates will have a strong automotive background, technical skills, and a dedication to delivering excellent customer service. Join a family-oriented company that values employee engagement and provides training and career advancement opportunities.

Qualifications

• Prior customer service experience, ideally in automotive.
• Understanding of basic maintenance and repair procedures.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Act as the primary contact between customers and service department.
• Conduct inspections of vehicles to identify issues.
• Provide clear explanations and cost estimates to customers.
• Coordinate with technicians and manage service schedules.

Skills

Customer service skills

Automotive knowledge

Communication skills

Technical understanding

POS software proficiency

Education

High School Diploma or Equivalent

Technical or vocational training

Job description

Pointstire is looking for a Service Advisor in Portland, Oregon, to join their team. This role is essential for ensuring customer satisfaction by understanding needs, recommending services, and providing clear communication throughout the service process.

Ideal candidates will have a strong automotive background, technical skills, and a dedication to delivering excellent customer service. Join a family-oriented company that values employee engagement and provides training and career advancement opportunities.