Automotive Service Advisor - Customer-Focused

Franklin Chevrolet; Statesboro (GA); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday Leave

Employee Discounts

Job summary

Franklin Toyota in Statesboro, GA is seeking a Service Advisor to bridge customers and the service team. You will greet customers, understand their needs, explain options and costs, and schedule appointments while maintaining trust and satisfaction. A collaborative, customer-focused environment supports growth and professional development.

Join a team that values service quality, clear communication, and efficient operation in a fast-paced dealership setting.

Qualifications

• Previous experience in a service advisory or customer service role within the automotive industry.
• Exceptional communication and interpersonal skills, with the ability to listen actively and respond to customer needs promptly and effectively.
• Strong organizational abilities and attention to detail, ensuring all service documentation is complete and error-free.

Responsibilities

• Serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a positive and seamless customer experience from start to finish.
• Accurately document service requests and vehicle information, demonstrating attention to detail and thoroughness in all communications and records.
• Explain service procedures, estimated costs, and timelines clearly to customers, addressing any questions or concerns to maintain transparency and trust.
• Coordinate with technicians and service personnel to schedule and prioritize work in order to meet customer expectations and dealership standards.
• Provide timely updates to customers regarding the status of their vehicle’s service, offering solutions and alternatives when needed.
• Manage customer payments and process service orders efficiently, ensuring accurate billing and adherence to company policies.
• Maintain a clean, organized, and professional service desk area to promote a welcoming atmosphere for customers.

Skills

Customer service

Communication

Active listening

Organizational skills

Attention to detail

Team player

Automotive terminology

Tools

CRM software

Service scheduling software

Job description

Experience Required, Personell willing to be a team player and help willingly each member at any time.```html

As a Service Advisor at Franklin Toyota, you will be the vital link between our valued customers and our skilled service team. Your role involves greeting customers promptly and warmly, understanding their vehicle service needs, and providing clear, accurate information about the services required. You will assist customers in scheduling appointments, explaining service options and costs, and ensuring their overall satisfaction throughout the service process. This position is essential to maintaining strong customer relationships and fostering trust by delivering exceptional service with professionalism and efficiency. Additionally, being always willing to help fellow employees aligns with our supportive and collaborative work environment.

Responsibilities

• Serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a positive and seamless customer experience from start to finish.
• Accurately document service requests and vehicle information, demonstrating attention to detail and thoroughness in all communications and records.
• Explain service procedures, estimated costs, and timelines clearly to customers, addressing any questions or concerns to maintain transparency and trust.
• Coordinate with technicians and service personnel to schedule and prioritize work in order to meet customer expectations and dealership standards.
• Provide timely updates to customers regarding the status of their vehicle’s service, offering solutions and alternatives when needed.
• Manage customer payments and process service orders efficiently, ensuring accurate billing and adherence to company policies.
• Maintain a clean, organized, and professional service desk area to promote a welcoming atmosphere for customers.

Requirements

• Previous experience in a service advisory or customer service role within the automotive industry is highly preferred.
• Exceptional communication and interpersonal skills, with the ability to listen actively and respond to customer needs promptly and effectively.
• Strong organizational abilities and attention to detail, ensuring all service documentation is complete and error-free.
• Comfortable working in a fast-paced environment with the ability to handle multiple tasks simultaneously.
• Basic understanding of automotive terminology and vehicle systems is advantageous, though training will be provided.
• Professional appearance and a customer-focused attitude that aligns with Franklin Toyota’s commitment to excellence.
• Willingness to assist and support fellow employees to maintain a positive and collaborative workplace culture.

Benefits

• Competitive salary of $75,000.00 per year, paid weekly to provide financial convenience and stability.
• Comprehensive health, dental, and vision insurance plans to support your well-being and that of your family.
• Paid time off and holiday leave to ensure you have ample opportunity for rest and personal time.
• Employee discounts on vehicle purchases and services as part of our commitment to rewarding our team members.
• Opportunities for professional development and career advancement within Franklin Toyota.
• A supportive and collaborative work environment located in Statesboro, GA, where your contributions are valued and recognized.

About the Company

Franklin Toyota is a trusted name in the Statesboro, GA community, known for delivering outstanding customer service and high-quality vehicles. Our dealership prides itself on a customer-first approach, combining expert knowledge with a genuine passion for automobiles. We are dedicated to creating a welcoming environment where both customers and employees feel respected and valued. Joining Franklin Toyota means becoming part of a dynamic team committed to excellence, integrity, and growth.

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