Automotive Service Advisor — Customer-Focused

Panama City Automotive Group Inc; Panama City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

John Lee Nissan Mazda Mitsubishi, a locally owned automotive dealership in Panama City, is seeking an Automotive Service Consultant. You will greet customers, write and manage repair orders, communicate repair needs and updates, and coordinate with technicians to keep repairs moving smoothly.

Ideal candidates will have automotive service or dealership experience, strong communication and organizational skills, and a customer-focused attitude.

Qualifications

• Automotive service or dealership experience preferred
• Franchise dealership experience is a plus, but NOT required
• Excellent communication and customer service skills
• Professional, friendly, and dependable attitude
• Strong organizational and follow-up skills
• Ability to multitask in a fast-paced environment
• Comfortable discussing vehicle repairs and costs with customers

Responsibilities

• Greet customers and assist with vehicle repair and service needs
• Write and manage repair orders
• Communicate repair recommendations and updates clearly to customers
• Coordinate with technicians and the service department
• Contact and work with warranty companies and extended service contract providers
• Obtain authorization for covered repairs
• Collect customer payments and close repair orders
• Schedule appointments and follow up with customers
• Maintain accurate customer and vehicle information
• Help ensure every customer has a positive service experience
• Perform other duties as needed to support the service department

Skills

Customer service

Communication

Organizational skills

Teamwork

Basic computer skills

Tools

Basic computer skills

Job description

John Lee Nissan Mazda Mitsubishi, a locally owned automotive dealership in Panama City, is seeking an Automotive Service Consultant. You will greet customers, write and manage repair orders, communicate repair needs and updates, and coordinate with technicians to keep repairs moving smoothly.

Ideal candidates will have automotive service or dealership experience, strong communication and organizational skills, and a customer-focused attitude.