Automotive Service Advisor - Customer-First, Tech-Savvy

Paretti Mazda; Metairie (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Paretti Mazda in Metairie, LA is seeking a Service Advisor for a full-time, on-site role. You will greet customers, listen to vehicle concerns, document needs, and coordinate with technicians to schedule repairs.

You will explain estimates, obtain approvals, create repair orders, provide updates, and discuss maintenance and warranty options to promote aftersales retention. This role requires strong customer service and clear communication.

Qualifications

• Strong customer-focused service skills within an automotive environment.
• Clear, professional communication for explaining service options and costs.
• Experience with Aftersales processes, including follow-up and retention activities.
• Previous automotive service advisor or dealership experience preferred.
• Basic understanding of vehicle maintenance terminology and repair basics.

Responsibilities

• Greet customers and listen to vehicle concerns; document service needs.
• Coordinate with technicians to schedule and prioritize repairs.
• Explain service recommendations and costs; secure customer approval for work.
• Create repair orders; provide status updates and review completed work.
• Discuss maintenance and warranty options to drive aftersales retention and satisfaction.

Skills

Customer service

Communication

Aftersales familiarity

Dealership experience

Maintenance terminology

Service software

Education

High school diploma or equivalent

Tools

Service management systems

Job description

Paretti Mazda in Metairie, LA is seeking a Service Advisor for a full-time, on-site role. You will greet customers, listen to vehicle concerns, document needs, and coordinate with technicians to schedule repairs.

You will explain estimates, obtain approvals, create repair orders, provide updates, and discuss maintenance and warranty options to promote aftersales retention. This role requires strong customer service and clear communication.