Automotive Service Advisor: Customer Experience & Sales

GreatWater 360 Auto Care; Barrington (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) match

Job summary

Douglas Auto - Barrington a GreatWater Garage is seeking an experienced Service Advisor/Service Writer to be the primary link between customers and technicians. You will greet customers, answer questions, sell services, and document all vehicle information in the shop management system.

The role emphasizes customer service, sales, organization, and teamwork within a neighborhood shop that is backed by a larger automotive network. Training and a supportive team environment are offered.

Qualifications

• 1+ year Service Advisor/Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.
• Valid driver's license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Skills

Customer service

Communication

Organization

Sales

Time management

Education

High school diploma or GED

Tools

Shop management software

Job description

Douglas Auto - Barrington a GreatWater Garage is seeking an experienced Service Advisor/Service Writer to be the primary link between customers and technicians. You will greet customers, answer questions, sell services, and document all vehicle information in the shop management system.

The role emphasizes customer service, sales, organization, and teamwork within a neighborhood shop that is backed by a larger automotive network. Training and a supportive team environment are offered.