Automotive Service Advisor & Customer Experience Pro

Land Rover Darien; Darien (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Land Rover Darien is seeking a Service Advisor to greet customers, document vehicle concerns, and schedule needed service work in a fast-paced dealership environment.

The role requires strong communication, attention to detail, and automotive knowledge. You will generate clear estimates, coordinate with technicians, and ensure excellent customer service while maintaining safety standards.

Qualifications

• Excellent communication and listening skills.
• Ability to explain repair work and costs clearly to customers.
• Knowledge of automotive systems and repair processes.
• Follows safety procedures and company policies.
• Ability to work in a fast-paced service department.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Writes up vehicle problems on repair orders and test drives as needed.
• Provides accurate labor and parts estimates with promised times.
• Communicates progress, delays, and changes to customers.
• Maintains service forms, pricing guides, and up-to-date catalogs.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Time management

Automotive knowledge

Education

High school diploma or equivalent

Job description

Land Rover Darien is seeking a Service Advisor to greet customers, document vehicle concerns, and schedule needed service work in a fast-paced dealership environment.

The role requires strong communication, attention to detail, and automotive knowledge. You will generate clear estimates, coordinate with technicians, and ensure excellent customer service while maintaining safety standards.