Automotive Service Advisor - Customer Experience Pro

Christian Brothers Automotive Corporation; Baton Rouge, Northern (LA, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Christian Brothers Automotive Corporation in Baton Rouge, LA is seeking a Service Advisor/Service Writer to be the face of the customer experience. You will greet customers, assess vehicle needs, and explain recommended services with clarity.

You will track vehicle status, coordinate with technicians, and use digital software with pictures, videos, and GIFs to keep clients informed via text, email, and phone, ensuring satisfaction throughout the repair journey.

Qualifications

• Looking for a Top Performer in Automotive Service.
• 2–4 years of Service Advisor/Writer experience.
• Great with computers and automotive software applications.
• Current driver’s licenses and insurability.
• High School diploma or equivalent preferred.

Responsibilities

• Guide customers through the repair process and communicate status.
• Build relationships with the community and ensure customer satisfaction.
• Use digital software with pictures/videos/GIFs to discuss recommended services via text, email and phone.

Skills

Top Performer in Automotive Service

Windows-based software

Automotive store applications

Education

High School Diploma or equivalent

Tools

Windows-based software

Automotive store software

Job description

Christian Brothers Automotive Corporation in Baton Rouge, LA is seeking a Service Advisor/Service Writer to be the face of the customer experience. You will greet customers, assess vehicle needs, and explain recommended services with clarity.

You will track vehicle status, coordinate with technicians, and use digital software with pictures, videos, and GIFs to keep clients informed via text, email, and phone, ensuring satisfaction throughout the repair journey.