Automotive Service Advisor | Customer Experience & Growth

Carter Myers Automotive; Martinsburg (WV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision & dental insurance

Employee stock ownership plan (ESOP)

401(k) plan

Paid time off

Employee discounts

Job summary

Carter Myers Automotive in Martinsburg, West Virginia, is seeking a Service Advisor Honda to be the primary contact between customers and our service department. You will guide customers through the service experience, prepare estimates, and coordinate with technicians to ensure timely repairs and satisfaction.

Ideal candidates have dealership or customer service experience and strong communication skills, with a focus on building long-term customer relationships and achieving sales goals.

Qualifications

• Experience in customer service or dealership environment preferred.
• Ability to communicate repair recommendations clearly and professionally.
• Comfortable using dealership management systems and technology.

Responsibilities

• Greet customers and create a welcoming service experience.
• Schedule, confirm, and prepare service appointments.
• Perform vehicle walk-arounds and identify maintenance and repair needs.
• Communicate repair recommendations clearly and professionally.
• Create accurate repair orders, cost estimates, and timelines.
• Coordinate with technicians and parts departments to ensure efficient workflow.
• Keep customers informed throughout the service process.
• Follow up after service visits to ensure customer satisfaction.
• Build long-term customer relationships and loyalty.
• Meet or exceed customer satisfaction and sales goals.
• Maintain knowledge of Honda products, maintenance schedules, and service offerings.

Skills

Customer service

Communication skills

Sales mindset

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or equivalent

Tools

DMS

Job description

Carter Myers Automotive in Martinsburg, West Virginia, is seeking a Service Advisor Honda to be the primary contact between customers and our service department. You will guide customers through the service experience, prepare estimates, and coordinate with technicians to ensure timely repairs and satisfaction.

Ideal candidates have dealership or customer service experience and strong communication skills, with a focus on building long-term customer relationships and achieving sales goals.