Honda Service Advisor

Carter Myers Automotive; Martinsburg (WV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision & dental insurance

Employee stock ownership plan (ESOP)

401(k) plan

Paid time off

Employee discounts

Job summary

Carter Myers Automotive in Martinsburg, West Virginia, is seeking a Service Advisor Honda to be the primary contact between customers and our service department. You will guide customers through the service experience, prepare estimates, and coordinate with technicians to ensure timely repairs and satisfaction.

Ideal candidates have dealership or customer service experience and strong communication skills, with a focus on building long-term customer relationships and achieving sales goals.

Qualifications

• Experience in customer service or dealership environment preferred.
• Ability to communicate repair recommendations clearly and professionally.
• Comfortable using dealership management systems and technology.

Responsibilities

• Greet customers and create a welcoming service experience.
• Schedule, confirm, and prepare service appointments.
• Perform vehicle walk-arounds and identify maintenance and repair needs.
• Communicate repair recommendations clearly and professionally.
• Create accurate repair orders, cost estimates, and timelines.
• Coordinate with technicians and parts departments to ensure efficient workflow.
• Keep customers informed throughout the service process.
• Follow up after service visits to ensure customer satisfaction.
• Build long-term customer relationships and loyalty.
• Meet or exceed customer satisfaction and sales goals.
• Maintain knowledge of Honda products, maintenance schedules, and service offerings.

Skills

Customer service

Communication skills

Sales mindset

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or equivalent

Tools

DMS

Job description

Service Advisor Honda

Carter Myers Automotive Martinsburg, West Virginia, United States

About this position

Description:

Service Advisor Honda

Honda Service Advisor | Automotive Service Consultant | Customer Service Advisor

Join the CMA Team!

Are you passionate about delivering exceptional customer service and helping customers maintain their vehicles? CMA is seeking a motivated and customer-focused Service Advisor to join our Honda dealership team. This role serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish.

Whether you have previous dealership experience or a strong background in customer service and sales, we want to hear from you.

What You'll Do

• Greet customers and create a welcoming service experience
• Schedule, confirm, and prepare service appointments
• Perform vehicle walk-arounds and identify maintenance and repair needs
• Communicate repair recommendations clearly and professionally
• Create accurate repair orders, cost estimates, and timelines
• Coordinate with technicians and parts departments to ensure efficient workflow
• Keep customers informed throughout the service process
• Follow up after service visits to ensure customer satisfaction
• Build long-term customer relationships and loyalty
• Meet or exceed customer satisfaction and sales goals
• Maintain knowledge of Honda products, maintenance schedules, and service offerings

Benefits & Perks

At CMA, we believe our associates are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial future, and work-life balance.

Health & Wellness

• Medical, dental, and vision insurance
• Health savings and flexible spending account options
• Employee assistance program
• Financial Benefits
• Employee Stock Ownership Plan (ESOP) giving associates the opportunity to share in the company's success and build long-term retirement wealth
• 401(k) retirement savings plan
• Company-paid life insurance options
• Competitive compensation and performance incentives

Work-Life Balance

• Paid time off and holidays
• Employee discounts on vehicle purchases, service, and parts
• Ongoing training and career development opportunities
• Advancement opportunities throughout the CMA organization

Requirements:

Qualifications

• High school diploma or equivalent
• Automotive dealership, service advisor, or customer service experience preferred
• Strong communication, interpersonal, and organizational skills
• Consultative sales mindset with the ability to build trust
• Comfortable using technology and dealership management systems
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Compensation

• Monthly base salary 2k plus commission
• Competitive earning potential with performance incentives
• Opportunities for growth and advancement within the organization