Automotive Service Advisor - Customer Experience

Tustin Mazda; Tustin (CA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Tustin Mazda is seeking a motivated Service Advisor to own the customer experience in the service lane. This role involves being the first point of contact for customers and managing their service needs effectively.

Ideal candidates may be newcomers to the automotive industry but should possess a background in customer service or sales. The position offers a competitive wage with a base hourly pay of $16.90 plus commission based on sales performance.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills.
• Professional, well-groomed personal appearance.

Responsibilities

• Oversee flow of Drive Lane for prompt service.
• Take ownership of the customer's experience.
• Provide concierge support for all inquiries.
• Ensure daily technician inventory is sold.
• Distribute work between technicians efficiently.

Skills

Time management

Communication skills

Organizational skills

Customer service

Team management

Job description

Tustin Mazda is seeking a motivated Service Advisor to own the customer experience in the service lane. This role involves being the first point of contact for customers and managing their service needs effectively.

Ideal candidates may be newcomers to the automotive industry but should possess a background in customer service or sales. The position offers a competitive wage with a base hourly pay of $16.90 plus commission based on sales performance.